Thomas Lennon

Key Responsibilities

• Lead the product vision, strategy, and roadmap execution for the Contract Intelligence & Analytics portfolio, focusing on delivering best-in-class AI at scale for global enterprise customers.
• Orchestrate the '0 to 1' development and implementation of agentic AI workflows and generative AI features, utilizing proprietary, contract-specific Large Language Models (LLMs) to transform unstructured data into actionable insights.
• Partner closely with the Evisort data science team to influence model development, ensuring AI solutions such as 'Custom AI' meet the rigorous accuracy and security requirements of legal and financial domains.
• Drive cross-functional collaboration with engineering, design, and product marketing to integrate AI-native document intelligence into Workday's core Finance and HCM suites.
• Define and track key performance metrics for generative AI products, focusing on business impact such as reducing contract review times and identifying untapped revenue opportunities.
• Champion responsible AI practices, ensuring that innovative AI solutions are built with integrity and empathy as part of the 'Workmate' culture.

Key Achievements

Technologies & Tools

Key Responsibilities

• Responsible for driving major initiatives which are the at the center of SaaS transformation at VMware, including generative AI, consumption based solutions for cloud operations
• Define the north-star experience and capabilities needed for an industry leading commerce experience for customers and partners in VMware's Cloud Services Platform and the VCF Business Services Console
• Lead and own product strategy, roadmap definition for the CSP area and work closely with VMware customers and partners, business, and internal partner teams to ascertain their needs and convert them into compelling e2e user-stories
• Define and measure the success of new capabilities in market, and bring in customer feedback to constantly improve the product and drive growth in KPIs

Key Achievements

• Delivered critical infrastructure for Consumption dashboards and analytics on time and within budget
• Streamlined development processes improving team efficiencies across product lines
• Successfully managed multi-million dollar product initiatives with customer intakes and feedback loops

Technologies & Tools

Key Responsibilities

• Led product strategy and roadmap development for key gaming initiatives
• Collaborated with cross-functional teams including engineering, design, and marketing
• Drove product requirements gathering and prioritization for feature development
• Managed product lifecycle from concept to launch and post-launch optimization

Key Achievements

• Successfully launched multiple product integrations: FIFA, Lord of the Rings, UFC, Madden, Battlefield, The Sims, Knockout City, NBA Mobile + more
• Drove product efficiency improvements for cross functional teams
• Portfolio of products I've worked on include: FIFA franchise, Lord of the Rings, UFC franchise, Madden franchise, Battlefield franchise, The Sims, Knockout City, NBA Mobile, Self Service tools, Twitch/YouTube streaming

Technologies & Tools

Key Responsibilities

• Leverage and incorporate data and insights during the planning, execution and validation phases of each product integration initiative
• Collaborate on new and creative ideas that account for current and future trends while balancing the long-term strategy with day-to-day for providing the best customer service in the world for our players
• Participate and contribute, as the SME for EA central services and game integrations, on large cross-functional projects that may be impactful to CE and EA
• Represent the Customer Experience organization in the stakeholder meetings for new emerging technology being built. Working with directors in other orgs to align on business strategy and impact to players and EA customer support staff

Key Achievements

• Successfully launched multiple product features
• Drove data-driven product decisions and feature prioritization

Technologies & Tools