AI Product Leader turning complex AI into scalable SaaS that drives real business impact. At Workday, I own the strategy for Contract Intelligence (Evisort), building the future of agentic AI and document intelligence, and I train and ship models in the open on the side.
Hi, I'm Thomas's portfolio assistant. Ask me about his AI product work at Workday, his open source projects, or his career. I only answer questions about Thomas.
// what i'm building now
AI product work at Workday, on Evisort
The contract intelligence work, written in plain terms and kept public-safe. No confidential metrics, customers or roadmap, just the shape of the problems and what I did about them.
Custom models for Contract Intelligence
Owning the product direction for custom AI models that read dense legal and commercial contracts and turn them into structured, usable intelligence.
The problem. Enterprise legal and procurement teams need contract understanding tuned to their own language and workflows, not a generic one-size-fits-all model.
What I did. I shape the vision and requirements for these models and work closely with data science on what accuracy has to mean in a regulated domain.
I designed two rapid-prototyping processes, a 6-day Ship Loop and a 2-week Sprint Loop, that get Product, UX, Engineering and Machine Learning moving as one and lift velocity without giving up discipline.
The problem. AI features are hard to judge on paper, and four functions pulling in different directions burns time. The teams needed a shared, repeatable path from idea to something real, fast, but with the rigor intact.
What I did. Both run the same six stages, Frame, Build, Eval, Dogfood, Alpha and Ship-or-Kill, each with an explicit success metric and kill criteria. The 6-day Ship Loop pushes a thin slice to a ship-or-kill call in a working week; the 2-week Sprint Loop adds runway to build two or three variants in parallel and test with real users. Same discipline, two speeds.
Evolving older AI platform technology towards a more agentic, MCP-based architecture so it can reason across documents and plug into a wider agent ecosystem.
The problem. Legacy AI tooling was built before agents and standard protocols, which limited how far the product could go.
What I did. I drive the direction towards agentic patterns and the Model Context Protocol, while protecting the customers already on the existing experience.
The proof that the product instincts are earned. Diffusion training tools, dataset curation, ComfyUI nodes and fine-tuned models, built and shared in public.
I own the product vision and roadmap for Contract Intelligence at Evisort, using LLMs and custom AI models to read dense legal and commercial agreements and turn them into structured data teams can actually use.
A lot of my work is 0-to-1: writing prototype briefs, building prototypes, and running UX reviews with customers so we learn what is worth shipping before committing real engineering to it.
I work hand in hand with the data science team rather than throwing specs over a wall, defining what accuracy has to look like in a legal or financial context and getting ML into design conversations before the UX is locked.
I am helping move a legacy AI platform towards a more agentic, MCP-based architecture, while protecting the customers already on the existing experience.
Accuracy is a hard gate for me, not a thing to fix later. In a domain where a wrong clause can become a real liability, I do not push to GA without ML sign off.
Key Achievements
Set the product direction for custom Contract Intelligence models, working closely with data science on what accuracy has to mean in a regulated domain.
Drove AI features from prototype brief through working prototype and customer UX review, so the team backed the right bets early.
Helping evolve legacy AI platform technology towards agentic, MCP-based patterns without disrupting existing customers.
Led product strategy and roadmap for VMware's Cloud Services Platform, defining the north-star commerce experience for customers and partners and driving initiatives central to VMware's SaaS transformation, generative AI and consumption-based cloud operations.
Owned the product vision and roadmap for pillars of the commerce experience in CSP, translating customer and partner needs into end-to-end user stories that engineering across multiple orgs could execute against.
Partnered with engineering, design and business teams to convert user stories into engineering requirements, driving execution through agile delivery as the technical decision-maker throughout development.
Aligned and influenced multiple cross-functional teams toward a shared product vision across the CSP organisation, and championed an inclusive team culture and active allyship.
Key Achievements
Shipped Departmental Management, the multi-tenancy capability for projects and folders with ACL-based access control, giving enterprise customers governed isolation across teams within a single tenant.
Drove the In-Product Feedback tool from concept to launch: a global feedback channel embedded in both the cloud and on-prem headers, with information redaction, AI-assisted triage and sentiment analysis, turning unstructured customer signal into routed, actionable insight at scale.
Defined and instrumented success metrics for new capabilities in-market, feeding customer feedback back into the roadmap to improve the product and move KPIs.
Led product strategy and roadmap development for key gaming initiatives
Collaborated with cross-functional teams including engineering, design, and marketing
Drove product requirements gathering and prioritization for feature development
Managed product lifecycle from concept to launch and post-launch optimization
Key Achievements
Successfully launched multiple product integrations: FIFA, Lord of the Rings, UFC, Madden, Battlefield, The Sims, Knockout City, NBA Mobile + more
Drove product efficiency improvements for cross functional teams
Portfolio of products I've worked on include: FIFA franchise, Lord of the Rings, UFC franchise, Madden franchise, Battlefield franchise, The Sims, Knockout City, NBA Mobile, Self Service tools, Twitch/YouTube streaming
Technologies & Tools
Strategic PlanningStakeholder ManagementData driven decision makingProduct Strategy and RoadmapProduct Launch and Optimization
E
Integrations Product Owner
Electronic Arts (EA)
2019 - 2020•Ireland
Key Responsibilities
Leverage and incorporate data and insights during the planning, execution and validation phases of each product integration initiative
Collaborate on new and creative ideas that account for current and future trends while balancing the long-term strategy with day-to-day for providing the best customer service in the world for our players
Participate and contribute, as the SME for EA central services and game integrations, on large cross-functional projects that may be impactful to CE and EA
Represent the Customer Experience organization in the stakeholder meetings for new emerging technology being built. Working with directors in other orgs to align on business strategy and impact to players and EA customer support staff
Key Achievements
Successfully launched multiple product features
Drove data-driven product decisions and feature prioritization
Technologies & Tools
Business AnalysisProduct StrategyTech ModernizationUXIAM
// before evisort
The track record, from the shell
Cloud platforms at Broadcom and VMware, and a long run of live games at EA. Run a command to expand each one.
thomas@career ~ %
$ career show --project broadcom-departmental-management
Departmental Management — Multi-Tenancy for CSP
Shipped the multi-tenancy capability for projects and folders in VMware's Cloud Services Platform, with ACL-based access control that gives enterprise customers governed isolation across teams within a single tenant.
→Defined the product vision and end-to-end user stories for governed team isolation within a single tenant
→Delivered ACL-based access control for projects and folders
→Partnered with engineering across multiple orgs to ship to enterprise customers
$ career show --project broadcom-cloud-services
Cloud Services Platform: Usage Management and Analytics
Managed development of usage management and analytics capabilities for cloud services platform.
→Lead the product management for the comprehensive usage tracking and analytics system
→Improved platform visibility and reporting capabilities
→Enhanced customer experience through better usage insights
$ career show --project broadcom-in-product-feedback
In-Product Feedback Tool
Drove a global feedback channel from concept to launch, embedded in both the cloud and on-prem headers, with information redaction, AI-assisted triage and sentiment analysis that turns unstructured customer signal into routed, actionable insight at scale.
→Launched a feedback channel embedded in both cloud and on-prem product headers
→Added information redaction, AI-assisted triage and sentiment analysis
→Routed unstructured customer signal into prioritised, actionable insight at scale
$ career show --project ea-gaming-portfolio
EA Gaming Franchise Portfolio
Portfolio of products I've worked on including FIFA franchise, UFC franchise, Madden franchise, Battlefield franchise, The Sims, Knockout City, NBA Mobile, Self Service tools, and Twitch/YouTube streaming integration.
→Managed products across FIFA (now EAFC), UFC, and Madden franchises
→Contributed to Battlefield, The Sims, Knockout City, and NBA Mobile
→Developed self-service tools and streaming integration for Twitch/YouTube
→Coordinated product strategy across multiple gaming verticals
titles: EA Sports FC (FIFA), UFC, Madden NFL, Battlefield, The Sims, Knockout City, NBA Live
$
Skills & Expertise
AI & Machine Learning
Large Language ModelsAgentic AIRetrieval Augmented GenerationPrompt EngineeringPrompt ChainingMulti-document ContextModel EvaluationAccuracy BenchmarkingHuman-in-the-loop FeedbackLLM Versioning StrategyMulti-agent SystemsModel Context Protocol (MCP)OCR & Document ParsingDiffusion Model TrainingLoRA Fine-tuning
Combining technical expertise with product management acumen to drive successful product outcomes. Experienced in leading cross-functional teams and delivering complex technical solutions.
0+
Years Experience
0+
Technologies
0+
Projects Delivered
Education
Bachelor's Honours in Contemporary Software Development
Atlantic Technological University
2024 - 2025•Ireland
Comprehensive software development program focusing on modern development with AI and ML applications, software engineering principles, and practical application development.
Academic Achievements
Honours graduate in Contemporary Software Development with focus on modern development methodologies and cross platform capabilities
Specializing in AI and ML ethics and applications in modern development practices
Completed capstone project in enterprise software development with AI integration
A-CSPO - Advanced Certified Scrum Product Owner®
Scrum Alliance
Apr 2020•Credential ID: 000908220
Advanced certification in Scrum Product Owner methodologies, focusing on product ownership skills, stakeholder management, and agile product development practices.
Academic Achievements
Advanced knowledge of Scrum framework and product ownership principles
Enhanced skills in backlog management and stakeholder collaboration
Certified expertise in agile product development methodologies
Forrester CX Foundations
Forrester
Apr 2021•Credential ID: 52441984
Comprehensive certification in Customer Experience (CX) foundations, covering customer journey mapping, experience design, and CX strategy development.
Academic Achievements
Deep understanding of customer experience design principles
Expertise in customer journey mapping and touchpoint optimization
Strategic approach to CX measurement and improvement
Building Winning Business Cases
Forrester
Oct 2022•Professional Certification
Strategic certification focusing on building compelling business cases, ROI analysis, and executive communication for product and business initiatives.
Academic Achievements
Advanced skills in business case development and presentation
Expertise in ROI calculation and financial modeling
Strategic communication techniques for executive stakeholders
Honours Graduate
Graduated with distinction in Contemporary Software Development
Technical Foundation
Strong foundation in software engineering and modern cross platform & cross functional development practices
Practical Experience
Applied learning through real-world projects and industry collaboration
